Last updated: 3 August 2026. This policy applies to Asobi Cloud subscriptions. Payments are processed by Paddle as merchant of record; approved refunds are issued by Paddle to your original payment method.
Asobi Cloud is operated by Widgrens IT AB, org.nr 559241-2752, Melongatan 15, 754 49 Uppsala, Sweden. VAT no. SE559241275201. Contact: legal@asobi.dev.
If Asobi Cloud isn't for you, we refund your first subscription payment in full when you ask within 14 days of it - no questions asked. This applies once per account, to the first payment for your first environment, whatever its size.
Subscriptions renew monthly. Cancel any time from the billing portal; cancellation takes effect at the end of the current billing period, and we do not issue partial refunds for unused time. If a renewal charged when you had already cancelled, we refund it.
Duplicate or incorrect charges are refunded in full. If a fault on our side kept your environment unavailable for more than 24 cumulative hours in a calendar month, contact us and we will put it right - with a credit or partial refund proportionate to the downtime, at minimum. Shorter interruptions (maintenance, deploys) are part of normal operation and not refundable.
Reply to your Paddle receipt, or email billing@asobi.dev with your account email and the transaction reference. Refund timing to your payment method is per Paddle's processing times.
Nothing in this policy limits rights you have under applicable law.